The Role

Imperial Brands- an inclusive, innovative global FMCG business supported by 25,000 employees is looking for a Order Management and Customer Service Process Manager within their GSC hub in Warsaw.

The successful candidate in the role will have an opportunity to design, build and continuously improve IMB global E2E Supply Chain Processes, including development and global implementation of improvement solutions in the dedicated area of Order management and Customer Service, to ensure IMB maintains its competitive position into the future, driving effective change management processes and shaping IMB global processes and dashboards for the digital Supply Chain of tomorrow.

Principle Accountabilities

• The measurement, assurance, and continuous improvement of business processes across the supply chain organization considering end to end perspective and in pursuit of globally optimal solution
• Driving supply chain innovation and best practices projects and successful implementation of those initiatives; defining recommendations to increase supply chain capabilities, design and roll out best practices
• Scaling up supply chain capabilities (process, systems and people/functional training) to drive higher performance top line and bottom line
• Evaluation of proposals of improvements / new requirements coming from the business users and driving the change onwards in cooperation with the business and related stakeholder
• Define improvement initiatives road map and with regular project status updates, be the single accountable point for key stakeholders
• Driving force in change management process in close cooperation with Business Process Owners

Skills and Experience Required

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• A very good level of proven experience in Supply Chain Planning, ideally in Order Management & Customer Service, or similar SC planning area (e.g. Planning, DRP, Logistics) preferably in FMCG industry
• Business process re-engineering & modelling experience
• Systems savvy & logical thinking (SAP, ERP, TMS)
• Strategic thinking with proven track record of supply chain innovation experience
• Fluent English (spoken and written)
• Self-confidence & excellent communication, presentation, and co-ordination skills at all levels

What We Offer

In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and many extras including a great pension scheme, generous holiday entitlement and hybrid/flexible working opportunities as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at resourcing@uk.imptob.com to let us know if we can provide support in helping you complete an application and/or attend an interview.

About Us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 26,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.