About us

We're a truly international company, fourth largest in our industry and operating across 119 markets. An inclusive, innovative global FMCG business supported by 26,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all.

As we move forward, our consumers will be at the heart of what we do, evolving to needs and expectations and committing to a more meaningful contribution to harm reduction by building a successful NGP business. Integral to our long-term success is our sustainability strategy, behaving responsibly and supporting our ambitions, all underpinned by high governance.

Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

Global IT

Global IT at Imperial is an exciting place to be. With investment, modernisation, ambitious strategies for a truly global function and new technologies all supporting Imperial’s collaborative, transformative, consumer centric, data driven approach, at scale, to achieve our business goals. Technologies such as GE MES ’lite’ supporting our Global Supply Chain, best in class CRM supporting our SalesForce, robust and well-supported applications such as C-FIN and S4Hanna, creating a modern ERP landscape. And we’re investing in our people, empowering diverse global teams and ways of working to drive our collective strategic and business success.

The Role

An exciting opportunity to join a dynamic international team delivering ServiceNow and Technology solutions to Global IT and the wider business. 

The Solutions Architect will be responsible for defining high level, and detailed solution designs and options for our ServiceNow platform in conjunction with the ServiceNow Product owner, Platform Lead and SMEs in support of strategic business initiatives / projects and smaller business driven projects ensuring that they adhere to key business strategic goals.

They will also be instrumental in the investigation and research into the use of new modules and functionality within the ServiceNow platform and lead proofs of concept, taking a hands-on approach, to demonstrate the value of these new technologies and contributing towards sound business case in order to support the procurement process.

The Solution Architect Service Now role is a key member of the Global Solution Delivery (P&C Technology team) and will report to the P&C Technology Lead.

Key Accountabilities

• Understand and provide consultation on business requirements to ensure that new ServiceNow Technology choices are made in a well-structured process, balancing risk management with speed and flexibility of delivery.
• Ensure all ServiceNow projects have robust technology and support plans in place.
• Produce ‘fit for purpose’ solution designs, that meet stated business requirements, key business goals & milestones and constraints and that meet Architecture Principles.
• Ensure non-functional requirements including security, capacity, stability, performance, operational support, sustainability and total cost of ownership are considered and included in solutions design.
• Work closely with the ServiceNow Product Owner and Scrum master providing technical direction and best practise solutions for improvements and projects
• Working closely with the Service delivery function to provide technical support to Service incidents as required to ensure the platform is performing.
• Responsible for maintaining, developing and maturing the architecture plan for the ServiceNow platform.
• Responsible for integration solutions for the ServiceNow platform across all functional areas (P&C, IT etc).
• Working with the ServiceNow product owner to investigate new solution opportunities on the ServiceNow roadmap - to build & demonstrate proof of concepts for the business.

Skills & Experience

• ServiceNow qualified to at least CSA and Implementation specialist in either ITSM or HRSD.
• Ideally a certified ServiceNow Master Architect or working towards it.  
• Experience of Solutions Architecture, ideally TOGAF (or similar) qualified.
• Experience of working within similar roles as a Solution architect                      within a large global organization.
• Experience producing Solution Definitions, High Level and Low-Level designs.
• Experience of major SI partner selections providing technical and architectural requirements for RFP processes.
• Knowledge of IT transformation programs.
• Knowledge of working within agile and waterfall methodologies.
• Ability to translate functional requirements into technical terms
• Ability to document and communicate progress against plans, taking corrective action as necessary
• Excellent communication skills and influence technical and non-technical stakeholders, using language appropriate to the audience.
• Ability to identify, clarify, and resolve issues and risks, escalating them as needed
• The ability to work collaboratively

Desirable

• Ideally a certified ServiceNow Master Architect or working towards it.

Additional Information

There’s no better time to join Global IT at Imperial! We’re transforming and driving new strategies and leading technologies, all supporting Imperial’s collaborative, consumer centric, data driven approach to build our business, and your career.

Next Steps:

Interested applicants should apply with their CV highlighting their suitability for the role.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation.

We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions, or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants.

We welcome talented people with stories to tell, who can bring fresh thinking, new ideas and different experiences to our business and believe in enabling every person to succeed; to deliver their best performance and realise their full potential.

We understand that these are the things that make you ‘you’ and if you join us, we’ll support you in being able and confident to share your whole self with us.  

We look forward to hearing from you!

Please click here resourcing@uk.imptob.com to let us know if we can provide support in helping you complete an application and/or attend an interview.

Don’t talk yourself out of applying.