Standort: Bristol, Großbritannien
We're a truly international company, fourth largest in our industry and operating across 119 markets. An inclusive, innovative global FMCG business supported by 26,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all.
As we move forward, our consumers will be at the heart of what we do, evolving to needs and expectations and committing to a more meaningful contribution to harm reduction by building a successful NGP business. Integral to our long-term success is our sustainability strategy, behaving responsibly and supporting our ambitions, all underpinned by high governance.
Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.
Please note: This role is based in Bristol, where we work on a 50 / 50 hybrid working model. Therefore you will be required to be in the office 2 to 3 days per week.
The Service Performance Lead is accountable for all aspects of performance and service delivery management of the Global P&C Operations team to provide a customer-centric P&C operations service to all employees and people managers across the business, ensuring optimum service delivery is received at all times. The role will encourage a culture of continuous improvement, using data to measure and monitor P&C Operations activities and service levels.
The role will report to the Head of P&C Operations and will work collaboratively with colleagues across the P&C function to contribute to the development of P&C Operations through active participation in department-wide initiatives, plans, policies, procedures, and strategy.
The Global P&C Operations team has been newly stood up further to a Global P&C transformation programme to redefine the overall P&C Operating Model and delivery across the global footprint. The Service Performance Lead will therefore play an integral role in standing up the new Global P&C operations organisation (Regional Hubs & Spokes) in line with the transformation programme deployment plan, including the roll out of new global processes and leveraging of enhanced HR technology (Workday).
This is an exciting opportunity for an experienced individual to join a leading organisation going through a significant period of transformation.
Imperial Brands offer a competitive package of salary, bonus scheme, pension, 50% hybrid working, cycle to work scheme, discount scheme, private medical, health & wellbeing benefits, onsite gym and 25 days holiday + bank holidays (with an additional 4 days on top to cover the Christmas period).
Interested applicants should apply with their CV highlighting their suitability for the role.
Everyone belongs in Imperial. We are proud of being a truly inclusive organisation.
We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions, or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants.
We welcome talented people with stories to tell, who can bring fresh thinking, new ideas and different experiences to our business and believe in enabling every person to succeed; to deliver their best performance and realise their full potential.
We understand that these are the things that make you ‘you’ and if you join us, we’ll support you in being able and confident to share your whole self with us.
We look forward to hearing from you!
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