About us

We're a truly international company, fourth largest in our industry and operating across 119 markets. An inclusive, innovative global FMCG business supported by 26,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all.

As we move forward, our consumers will be at the heart of what we do, evolving to needs and expectations and committing to a more meaningful contribution to harm reduction by building a successful NGP business. Integral to our long-term success is our sustainability strategy, behaving responsibly and supporting our ambitions, all underpinned by high governance.

Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

The role

An exciting new role with Imperial's Data and Analytics team (within GCO Insights) has now become available.

The Insights Hub Product Manager will own the design, development, deployment and continuous improvement of Insights Hub, a powerful and user-friendly one-stop portal for all our market, brand and consumer knowledge and reporting/analytics tools. This role is responsible for coordinating efforts between different functions and delivery teams to ensure the success of this project, measured as levels of user adoption and experience ratings.

Additional Information

Imperial Brands (IB) is currently undergoing a strategic transformation to become a consumer-centric organisation and the new Global Insights function is a crucial driving force behind this change, placing consumer preferences and demands at the centre of commercial decision making to gain competitive advantage.

Within Global Insights, the Data & Analytics team is working to transform how we use consumer data – leveraging the latest cloud technologies to build a world-class global data warehouse and automated, standardised reporting and advanced analytics tools to support decision-makers in the markets as well as regional/central offices.

The Insights Hub is a crucial component of this strategy – intended to serve as the single-window through which everyone at IB accesses all this knowledge, which comprises many types of assets (static ppt/pdf/xls reports, interactive PowerBI reports, SQL datasets, training & governance docs, PowerBI/Python tools & simulators etc.). The user base will include people with different needs and varying levels of comfort and expertise with data and tech. The Hub is to be designed with multiple modules and features to cater to all these users.

The Product Manager will own the roadmap for Insights Hub – from requirement gathering to MVP to full launch, followed by feedback gathering and continuous updates – working with colleagues (for design, content, UAT and training) as well as external partners (for development & testing).

Key Accountabilities

• Engage with user base to gather requirements and build a roadmap, prioritising features based on urgency of need, expected benefits, reach and delivery effort/complexity
• Build relationships with business stakeholders, data product, data governance and analytics colleagues to deliver the roadmap
• Collaborate with partners to deliver, ensuring blockers for delivery are addressed and business stakeholders fully communicated with
• Adopt and improve upon our product methodology, be comfortable facilitating workshops, running agile ceremonies, communicating roadmaps and backlog
• Work with the product deployment & change management teams to help customers realise product value
• Assist the Head of reporting in improving business data literacy across the organisation

Key Relationships:

Internal (excluding direct team and manager):

• Global IT Service Delivery
• Business leaders in GCO, Insights, Regional sales & marketing
• Heads of Data Strategy and Advanced Analytics

External:

• Software Development Partner
• Design & UX consultants

Skills & Experience

Essential:

• Be educated to degree level.
• Very good knowledge of product management, project management and user experience.
• Experience of managing a product through all lifecycle stages with tangible business impact.
• Experience working with Analysts, Data Scientists and Data Engineers. Ability to speak the language of both software development and data/analytics/insights.
• Translating business needs to product features, ability to engage with technical teams and relate back to non-technical business stakeholders.
• Be able to influence cross-functional teams without formal authority to manage.
• Be a smart problem solver, who does not hesitate to get hands-on to unblock your customers and deliver quality solutions quickly.
• Excellent planning, organisational, interpersonal and communication, and problem-solving skills to help manage and set expectations across multiple stakeholders
• Comfortable dealing with ambiguity and scoping work with keen attention to detail.
• Ability to work in a fast-paced environment and meeting ambitious schedules

Desirable:

• Understanding of Tobacco or FMCG business
• Hands-on experience with business intelligence or marketing/customer analytics
• Experience working on global teams with colleagues from different countries (ideally different continents)

What we offer

Imperial Brands offer a competitive package of salary, bonus scheme, pension and 25 days holiday (with an additional 4 days on top to cover the Christmas period and bank holidays) and hybrid work.

Next steps

Interested applicants should apply with their CV highlighting their suitability for the role.