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zur Stellensuche

Trade Support Executive

Bewerbungsschluss: 06.12.2021

Standort: Großbritannien

About Us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by over 27,500 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo.

Our agility and entrepreneurial spirit, alongside award winning development programmes, enable innovation and success while creating exciting and rewarding career choices. As we move forward, our customers will be at the heart of what we do, evolving to needs and expectations and committing to a more meaningful contribution to harm reduction by building a successful NGP business. Integral to our long-term success is our sustainability strategy, behaving responsibly and supporting our ambitions, all underpinned by high governance. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

 

The Role

This is a permanent role for a fixed term of 13 months based in Bristol

To provide administrative support to field based personnel, enabling delivery of UK&I strategy. To be an expert point of contact for dedicated stakeholders and field based personnel. Able to advise on the relevant administrative processes that apply to our customers internally (Incl field and Key Account protocols), ensuring a smooth execution of day to day field/retail operation of NPD, price/product changes, trade interaction & rep supplies.

Principal Accountabilities/Responsibilities

Sales Team Support
•Manage a portfolio of accounts providing an excellent level of administrative support to KA
Team and field based internal stakeholders.
Ensure both Internal and External customers have all business information in an efficient,
timely and accurate manner - including adhoc requests.
Produce and maintain communications to the field sales teams including briefs, bulletins,
product code lists & other queries/requests received.
Maintain account outlets including ensuring accuracy of estate data/Salesforce, including
asset management as account dictates.
Understand and undertake additional responsibilities, in order to meet local business
needs when applicable.


Customer Support
Complete all information required for new line forms/portals accurately & timely.
Manage price list send-out process at Manufacturers Price Increases (MPIs) / Budgets.
Answer all customer related queries and respond to general enquiries accurately received
through trade websites, email and telephone service adhering to current legislation.


CRM Excellence
Working with UKR Business Manager, Master Data and sales teams ensuring outlet
maintenance is accurate.
UAT for Salesforce changes, carried out specific to SMS team function.
Other
Establish and maintain strong business relationships with the sales teams and all internal
and external customers.


Imperial Tobacco - Role Profile
Offer support to other sections of the team when required.
Support the business on project related tasks, as relevant when needed.
Assist with scanning of documents relating to customer contracts.


Performance Indicators:
World Class customer service - to go above and beyond at every opportunity.
Seek to achieve individual objectives set at annual appraisal, on time.
Challenges & Learnings are dealt with efficiently to the satisfaction of all concerned.
Reports are accurate, providing necessary information adding insights when relevant.


Nature and Scope/Freedom to Act:
Excellent administrative, email and telephone support.
Responsible for a number of accounts / SMS functions / other responsibilities.
Must be proactive and look for opportunities to drive function/business forward in conjunction with relevant stakeholders and Team Leader.
Work autonomously with initiative, and a Pro-active mindset.

Person Specification

Experience:

Essential

•An effective & confident communicator

Desirable

Experience of working in an office environment

•Customer service background

Knowledge:

Essential

•PC literate, with a particularly strong knowledge of excel

Desirable

•Knowledge of UKI Reporting/Salesforce

Skills/Abilities:

Essential

•Able to work to deadlines

Desirable

•Analytical skills
•An excellent team player with adaptable mindset

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