About us

We're a truly international company, fourth largest in our industry and operating across 119 markets. An inclusive, innovative global FMCG business supported by 26,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all.

As we move forward, our consumers will be at the heart of what we do, evolving to needs and expectations and committing to a more meaningful contribution to harm reduction by building a successful NGP business. Integral to our long-term success is our sustainability strategy, behaving responsibly and supporting our ambitions, all underpinned by high governance.

Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

The Role

The P&C Operations Advisor will be administering HR transactions, working closely with business partners in a region, servicing key business stakeholders (in more than one location). As a key member of the team, the primary responsibility will be to administer a high quality and consistent service to Business Partners (P&C business partners), People Managers, Employees, Payroll and third parties in an efficient, timely and customer focused way. The ideal candidate will need to hit the ground running as the P&C team establish new ways of working during a period of change within P&C. The P&C Operations Advisor will use Imperial Brands’ HRIS (HR Information System) to enter and obtain information, as well as a CRM (Customer Relationship Management) tool to log and track their work to ensure adherence to service level standards and to monitor process efficiencies. Part of the role may involve reporting and analysing information from our systems. The P&C Operations Advisor will support the P&C Operations Team Leader to roll out the Workday optimization model to the P&C team, Employees and People Leaders. The Operations Advisor will demonstrate how to provide knowledge and ideas to challenge existing processes and streamline ways of working.

Key Accountabilities

• Undertaking the full range hire to retire administration (job offer, job change, time off and benefit management administration, which includes the production of letters, providing information to 3rd parties & payroll, etc.) as outlined in the local and global work instructions and according to local and global policy
• Managing the induction and onboarding process for hires. Ensuring these hires are fully equipped with the tools needed for a smooth onboarding process
• Providing timely, accurate and responsive answers to questions from Employees, People Leaders and P&C Business Partners raised through ‘cases’ which are generated through the Customer Relationship Management (CRM) ticketing system. Ensuring all cases (regardless of communication channel) are logged, categorised and updated through the CRM tool
• Creating great relationships with stakeholders, employees and People Leaders, to demonstrate excellent customer engagement and collaboration
• Supporting the processing according to the HR calendar of events such as salary review, bonus and performance management
• Ensuring adherence to the governance and security and protection of personal data during the processing activities and archiving of documents, according to the EU GDPR (Global Data Protection Regulations), if applicable.
• Providing the maintenance of existing process documentation to reflect any agreed changes for compliance and governance purposes. Ensuring that version control is maintained and that any customer facing change is reflected in any user guides
• Supporting the maintenance of local policies to support legal changes and new ways of working and making these visible to the appropriate populations (all employees, People Leaders or P&C team), following the version control governance. Supporting the P&C Operations Team Leader with the annual policy review in line with legal changes and best practice
• Provide continuous improvement ideas to highlight efficiencies to improve the effectiveness in the service.
• Completing UAT testing for upgrades and system changes as required. Particularly in relation to the Workday change model
• Continuously learn and improve systems knowledge and skills
• Will be a champion for change; can demonstrate how to openly challenge and share ideas and solutions within the P&C Operations team and wider P&C team, to streamline efficiencies.
• Collaborating or leading on projects within the wider P&C team to enhance professional development
• Actively seek opportunities to grow and develop by collaborating with P&C team and the business
• Demonstrate passion and drive for P&C related opportunities to drive the success of the business

Skills & Experience

• Proven experience of working in a busy, fast-moving administration team, in a HR environment
• Experience of handling high volumes of queries
• Proven experience of using a HRIS or other complex management information system
• Working in a customer service environment and collaborating with employees and people leaders
• Establishing great relationships within a team
• Excellent communication skills and attention to detail
• Fluent in English
• A high level of integrity and respect for confidentiality

Desirable: 

• Experience of administering HR processes
• Experience of using Workday
• Experience of using a CRM ticket handling system
• HR Shared Services experience
• Experience of using and manipulating reports
• A working knowledge of local HR legislation

Relevant Qualifications:

• An advanced level of IT literacy, including Microsoft Office (especially Word and Excel)
• CIPD Foundation Level 3 or equivalent (desirable)

What we offer

Imperial Brands offer a competitive package of salary, bonus scheme, pension and 25 days holiday (with an additional 4 days on top to cover the Christmas period and bank holidays) and hybrid work.

Next Steps

Interested applicants should apply with their CV highlighting their suitability for the role.