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IT Service Manager

Bewerbungsschluss: 30.11.2021

Standort: Großbritannien

About us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by over 27,500 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo. Our agility and entrepreneurial spirit, alongside award winning development programmes, enable innovation and success while creating exciting and rewarding career choices.

As we move forward, our customers will be at the heart of what we do, evolving to needs and expectations and committing to a more meaningful contribution to harm reduction by building a successful NGP business. Integral to our long-term success is our sustainability strategy, behaving responsibly and supporting our ambitions, all underpinned by high governance.

Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

The role

IT Service Manager 
Bristol
Permanent, full time
Competitive Salary + Benefits 

The IT Service Manager will be responsible for the successful delivery of the global IT services by providing insights into incident and problem management, data analysis and process improvement. 

Collaborating with colleagues across the globe and our key strategic vendors this is an exciting role with excellent communication and attention to detail required. This role is ideally suited to someone looking to move into a Service Delivery role. The applicant will have a flexible, pragmatic approach and willing to travel to our European offices.

Key accountabilities

  • The maintenance of the IT Service Request Catalogues, working with Global Application Operations, Global Infrastructure Operations, Asset Management and Business Partners:
  • Provide ServiceNow administration and help implement improvements aligned to the Service Operations roadmap
  • Support the ServiceNow release cycle, working with developers and business analysts to produce effective improvements to the platform
  • Support Service Operations in projects such as ServiceNow development and the transition of new services into BAU
  • Support Asset Management Lead by analysing data and producing findings from investigations
  • Attending the daily incident management meetings
  • Identify opportunities for Continuous improvement, for IT Service Control processes
  • Responsible for all activities within the administration of Service Now, including configuration management, user management and license management
  • Supporting Major Incidents through effective communication to stakeholders
  • Support the Service Delivery Managers with reports and analysis when required, identifying trends and opportunities for improvements to service and processes

Skills & experience

  • Incident Management experience
  • Project Management experience
  • Application Lifecycle Management and Test Management knowledge
  • Commercial acumen
  • Good communication skills – both written and oral
  • Proven knowledge and experience of tools, technologies and methods
  • Ability to manage key relationships with internal IT and business stakeholders
  • Engaging, articulate and able to influence across Global IT and business stakeholders
  • Certified Service Management practitioner to at least ITIL Foundation level or equivalent

What we offer

Imperial Brands offers a competitive package of salary, bonus scheme, pension and 25 days holiday (with an additional 4 days on top to cover the Christmas period and bank holidays).

Next steps

Interested applicants should apply with their CV highlighting their suitability for the role. 

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