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Global IT Local Engineer

Bewerbungsschluss: 02.10.2022

Standort: Großbritannien

About Us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by over 27,500 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo. Our agility and entrepreneurial spirit, alongside award winning development programmes, enable innovation and success while creating exciting and rewarding career choices.

As we move forward, our customers will be at the heart of what we do, evolving to needs and expectations and committing to a more meaningful contribution to harm reduction by building a successful NGP business. Integral to our long-term success is our sustainability strategy, behaving responsibly and supporting our ambitions, all underpinned by high governance.

Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

The Role

The Global IT Local Engineer is responsible for the 24 x 7 support of all in scope IT infrastructure including client hardware, software, printers, telephony, peripherals, servers and network devices within a geographical area (normally a country with occasional work assignments in other areas).

All activities should be done in accordance with Global IT policies, processes and procedures. By working with other parts of the business, and our key support partners, this role will ensure customer satisfaction and service levels are maintained and service improvements are identified and implemented effectively.

Key Accountabilities

The Global IT Local Engineer is responsible for:

  • support of all IT infrastructure including client hardware, software, printers, telephony, peripherals, servers and network devices within their geographical area
  • ensure CMDB / local hardware and software asset management solution contains a detailed record of all systems deployed within the assigned geographical area and is up to date
  • ensure local systems replacement / upgrade activity is successfully concluded
  • In conjunction with the local / regional BCP team, ensure that the local IT business continuity plan is current and tested
  • deployment of non-standard local systems approved by the Global IT Technical Design Authority
  • manage and / or assist in project activity including the deployment of new services, systems, hardware, applications, upgrades, additional automation and any other related change activity including IT infrastructure changes (cabling etc.)
  • manage and / or assist in audit & compliance activities that are required

Skills And Experience

Essential:

  • Desktop application delivery into a managed infrastructure environment
  • Experience of identifying and resolving all user based IT/Telephony hardware and software issues and incidents
  • Experience of supporting IP and exchange based telephony/fax services
  • Worked in a service delivery environment using service desk application tools
  • Experience of application wrapping scripting and testing
  • Experience in delivering and managing client / server solutions.
  • Ability to work with business users in defining local requirements and delivering locally approved solutions
  • Experience of core Microsoft technologies
  • Experience in managing infrastructure patching cabinets
  • Worked within the practice and standards of a service delivery team

Desirable:

  • Experience of working within a complex technology environment in a local support capacity
  • A working knowledge of the English language would be an advantage

What we offer

Imperial Brands offer a competitive package of salary, bonus scheme, pension and 25 days holiday (with an additional 4 days on top to cover the Christmas period and bank holidays) and hybrid working.

 

Next Steps

Interested applications should apply with their CV highlighting their suitability for the role.

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