About us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by over 27,500 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo. Our agility and entrepreneurial spirit, alongside award winning development programmes, enable innovation and success while creating exciting and rewarding career choices.

As we move forward, our customers will be at the heart of what we do, evolving to needs and expectations and committing to a more meaningful contribution to harm reduction by building a successful NGP business. Integral to our long-term success is our sustainability strategy, behaving responsibly and supporting our ambitions, all underpinned by high governance. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

The role

At Imperial Brands Joure we are looking for a Global IT Local Engineer. In this role you will be responsible for the 24 x 7 support of all in-scope IT-infrastructure including client hardware, software, printers, telephony, peripherals, servers (on premises & Azure), and network devices for our Joure factory site.

All activities should be done in accordance with Global IT policies, processes, and procedures. By working with other parts of the business, and our key support partners, you will ensure customer satisfaction and service levels are maintained and service improvements are identified and implemented effectively.

Key accountabilities

• Support of all IT infrastructure including client hardware, software, printers, telephony, peripherals, servers, and network devices within their geographical area;
• Ensure CMDB / local hardware and software asset management solution contains a detailed record of all systems deployed within the assigned geographical area and is up to date;
• Ensure local systems replacement and upgrade activity is successfully concluded, current and tested;
• Deployment of non-standard local systems approved by the Global IT Technical Design Authority;
• Manage and assist in project activity including the deployment of new services, systems, hardware, applications, upgrades, additional automation, and any other related change activity including IT infrastructure changes (cabling etc.);
• Manage and assist in audit & compliance activities that are required.

Skills & experience

• 5+ years of working experience within a complex technology environment in a local support capacity;
• Desktop application delivery into a managed infrastructure environment;
• Experience of identifying and resolving all user-based IT/telephony hardware- and software issues and incidents;
• Worked in a service delivery environment using service desk application tools;
• Experience in delivering and managing client / server solutions;
• Ability to work with business users in defining local requirements and delivering locally approved solutions;
• Experience of core Microsoft technologies;
• Worked within the practice and standards of a service delivery team;
• Delivery of change activity within a structured change environment;
• Knowledge of active directory environment;
• Experience of ITIL principles and working practices;
• Must be fluent in Dutch and a working knowledge of the English language would be an advantage.

What we offer

Imperial Brands offers a dynamic working environment and a pleasant working atmosphere combined with a healthy ambition. We reward your efforts with a good salary and attractive employment conditions such as a 13th month and a bonus. In addition, there are various career opportunities within both the Dutch organization and internationally.

Next steps

If you are interested in this vacancy, please send your CV and motivation letter by clicking the "apply" button on the page.