UP FOR AN EXCITING NEW CHALLENGE?

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by over 27,500 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo. Our agility and entrepreneurial spirit, alongside award winning development programmes, enable innovation and success while creating exciting and rewarding career choices. As we move forward, our customers will be at the heart of what we do, evolving to needs and expectations and committing to a more meaningful contribution to harm reduction by building a successful business. Integral to our long-term success is our sustainability strategy, behaving responsibly and supporting our ambitions, all underpinned by high governance. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

THE ROLE

Location: Cantabria

Our IT team is looking for an Engineer to support the IT infrastructure including client hardware, software, printers, telephony, peripherals, servers and network devices within our Cantabria Plant. This role is a hands on role. You will be providing IT infrastructure support to around 35 people based in our plant. The shift offer is flexible and will rotate. You might be starting as early as 8 am or 10 am. You will work 8 hour shifts.

The main language spoken in the plant is Spanish, however on some occasions you will contact our international IT team when issues escalate, so the ability to communicate in English is required. You will be working with other parts of the business, and our key support partners, and you will ensure customer satisfaction and service levels are maintained and service improvements are identified and implemented effectively.

KEY ACCOUNTABILITIES

• Ensure CMDB / local hardware and software asset management solution contains a detailed record of all systems deployed within the assigned geographical area and is up to date.
• Ensure local systems replacement / upgrade activity is successfully concluded.
• Ensure that the local IT business continuity plan is current and tested (In conjunction with the local / regional BCP team).
• Deployment of non-standard local systems approved by the Global IT Technical Design Authority.
• Manage and / or assist in project activity including the deployment of new services, systems, hardware, applications, upgrades, additional automation and any other related change activity including IT infrastructure changes (cabling etc.).
• Manage and / or assist in audit & compliance activities that are required.

SKILLS & EXPERIENCE

Ideally you will have experience working in a service delivery environment using service desk application tools. You will have the ability to work with business users in defining local requirements and delivering locally approved solutions. In addition, you will be fluent in the local working language. Furthermore: 

You will have:

• Experience of identifying and resolving all user-based IT/Telephony hardware and software issues and incidents.
• Experience of supporting IP and exchange-based telephony/fax services.
• Experience of application wrapping scripting and testing.
• Experience in delivering and managing client / server solutions.
• Experience of core Microsoft technologies.
• Experience in managing infrastructure patching cabinets.
• Experience of working in a customer facing organisation – potentially in a VIP environment.
• Experience of ITIL principles and working practices.

You will also:

• Speak both Spanish and English fluently
• Have worked within the practice and standards of a service delivery team.
• Have used desktop application delivery into a managed infrastructure environment.
• Have a working knowledge of local working practices, legal and safety regulations.
• Deliver a change activity within a structured change environment.
• Have knowledge of active directory environment.

WHAT WE OFFER

Imperial Brands offers a competitive salary package, 26 days of holidays plus 2 additional days for Christmas and all Spanish public holidays.

Be part of an international team, dynamic and friendly environment where every day is a different day.

Dedicated time for your professional development (Career Development programs, Mentorship opportunities, and access to Learning courses).

Work Life Balance - Flexible working hours, work from home opportunities, and summer reduced hours in July and August.

 

READY FOR THE NEXT STEP?

Interested applicants should apply with their CV highlighting their suitability for the role.