Karriere

Jobs

Als global agierendes Unternehmen ist Reemtsma stets auf der Suche nach talentierten Nachwuchs-, Fach- und Führungskräften. Wir sind stolz darauf, bereits mehrfach als Top-Arbeitgeber ausgezeichnet worden zu sein. Suchen Sie eine neue Herausforderung?

Reemtsma bietet eine Vielzahl spannender Karrieremöglichkeiten. Vom Einsteiger bis zum Aufsteiger, bei uns finden Sie den passenden Job und viele Möglichkeiten, sich beruflich weiterzuentwickeln.

Werfen Sie einen Blick in unsere aktuellen Stellenausschreibungen.

Abteilung

Land

Titel
Abteilung
Standort
Es wurden keine Jobs gefunden
Area Business Manager Sales Großbritannien
Ausbildung zum Elektroniker für Automatisierungstechnik (m/w/d) Human Resource Langenhagen, Deutschland
Ausbildung zum Industriemechaniker (m/w/d) Human Resource Langenhagen, Deutschland
Backend Architect Informationstechnologie Amsterdam, Niederlande
Behavioural Scientist Forschung & Entwicklung Großbritannien
Benelux Financial Analyst Finance Oosterhout, Niederlande
Brand Ambassador Alicante Sales & Marketing Operations Spanien
Brand Ambassador Barcelona (Temporal) Sales & Marketing Operations Spanien
Brand Ambassador Madrid Sales & Marketing Operations Spanien
Brand Ambassador Madrid Sales & Marketing Operations Spanien
Brand Ambassador Málaga (Temporal) Sales & Marketing Operations Spanien
Brand Ambassador Zaragoza (Temporal) Sales & Marketing Operations Spanien
Brand Consumer Experience Manager (m/w/d) Marketing Hamburg, Deutschland
Brand Manager (Equity and Planning ) Marketing Großbritannien
Brand Manager NGP Marketing Hamburg, Deutschland
Business Continuity Manager Administration/ Betriebsunterstützung Großbritannien
Channel Executive Sales & Marketing Operations Großbritannien
Commercial Market Analyst Einsicht & Marktanalyse Mechelen, Belgien
Communications Lead - Novo / Transformation programme Communications Großbritannien
Consumer Activation Manager Marketing Großbritannien
Consumer Insights (ROI/Best Practice Lead) Manager Einsicht & Marktanalyse Großbritannien
Consumer Services Executive Sales Großbritannien
Corporate Affairs Executive Unternehmensentwicklung Großbritannien
CX Manager Marketing Großbritannien
CX Manager Marketing Amsterdam, Niederlande
CX Manager Marketing Großbritannien
Data and Tracker Program Manager Einsicht & Marktanalyse Großbritannien
Demand Planner Executive (6 Months) Sales Spanien
Development Team Lead Informationstechnologie Amsterdam, Niederlande
EVP Category Insights Manager - 6 MONTH SECONDMENT Einsicht & Marktanalyse Großbritannien
Finance Transformation Reporting Lead Finance Großbritannien
Finance Transformation – Tax Reporting Lead Großbritannien
Financial Accountant Finance UK, Großbritannien
Financial Accounting Manager Finance Hamburg, Deutschland
Firewall Technical Engineer Informationstechnologie Großbritannien
Group Financial Accountant Finance Großbritannien
Head of IT Communication Change Informationstechnologie Großbritannien
Head of IT Enterprise PMO Informationstechnologie Großbritannien
Inbound and Primary Logistics Controller (m/f/d) Finance Hamburg, Deutschland
Interim Head of Scientific regulatory affairs Forschung & Entwicklung Großbritannien
Junior Corporate affairs executive (6 Months contract) Corporate & Legal Affairs Spanien
Junior Legal Counsel Corporate & Legal Affairs Amsterdam, Niederlande
JUNIOR POINT OF PURCHASE (POP) ACTIVATION MANAGER Marketing Hamburg, Deutschland
Laboratory Quality & Systems Manager (m/f/d) Forschung & Entwicklung Hamburg, Deutschland
Legal Coordinator BeLux Corporate & Legal Affairs Mechelen, Belgien
Network Engineer Informationstechnologie Großbritannien
P&C Business Partner - GBS Human Resource Großbritannien
Payroll advisor Finance Großbritannien
People & Culture Advisor Human Resource Großbritannien
People & Culture BP, Projects & Annual processes Human Resource Großbritannien
Performance Reward Partner Human Resource Großbritannien
Portfolio and Initiatives Manager Einsicht & Marktanalyse Großbritannien
Portfolio Strategy Manager Marketing Großbritannien
Product Characterisation Scientist Forschung & Entwicklung UK, Großbritannien
Product Stewardship Toxicologist Forschung & Entwicklung Großbritannien
Regional Insights Manager Einsicht & Marktanalyse Großbritannien
Retail Development Representative Sales Schottland, Großbritannien
Retail Development Representative Sales Außendienst, Großbritannien
Retail Development Representative - Manchester Sales Außendienst, Großbritannien
Risk Analyst (Compliance Executive) Finance Großbritannien
Sales & Forecasting analyst Marketing Großbritannien
Sales Executive Marketing Spanien
Sales Performance Analyst Sales & Marketing Operations Oosterhout, Niederlande
Sales Representative Sales Oosterhout, Niederlande
Scientific Project Manager (NGP) Forschung & Entwicklung Großbritannien
Senior Auditor Finance 121 Winterstoke Road (Head Office), Großbritannien
Senior Insights Business Partner Einsicht & Marktanalyse Hamburg, Deutschland
SOC Lead Informationstechnologie Großbritannien
Specialist of Product & Market Insights Global Sensory (m/f/d) Einsicht & Marktanalyse Hamburg, Deutschland
TACTICAL RETAIL DEVELOPMENT REPRESENTATIVE Sales Schottland, Großbritannien
Teamlead HR OPS Belux Human Resource Belgien
Trade Marketing Executive Sales & Marketing Operations Spanien
Workday SME Human Resource Großbritannien
zur Stellensuche

CX Manager

Bewerbungsschluss: 26.01.2022

Standort: Großbritannien

About us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by over 27,500 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo. Our agility and entrepreneurial spirit, alongside award winning development programs, enable innovation and success while creating exciting and rewarding career choices.

As we move forward, our customers will be at the heart of what we do, evolving to needs and expectations and committing to a more meaningful contribution to harm reduction by building a successful Next Generation Product business. Integral to our long-term success is our sustainability strategy, behaving responsibly and supporting our ambitions, all underpinned by high governance.

Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

The role

We are seeking a CX Manager within our Heating Tobacco Marketing Team in Bristol, part of our Next Generation Products (NGP) function. Within NGP, we are committed to our harm reduction agenda, fostering a culture and ways of working which are consumer-focused and embrace our challenger mindset.

As our CX Manager, you are responsible for shaping the Consumer Experience strategy for our Heating Tobacco brand Pulze and delivering a seamless consumer experience across all stages and touchpoints in the consumer journey and helping the brand continually achieve greater consumer satisfaction, increased efficiency and profitability. You play a key role in outlining and achieving how consumers perceive Pulze while driving higher satisfaction, NPS, and retention; supporting brand growth and path to profitability.

 

Key accountabilities

  • Leverage given brand positioning and communication to shape the consumer engagement strategy relevant to consumer journey;
  • Develop strategies for omnichannel brand support integrating all channels of marketing (online - social media, SEO, content marketing, email and digital marketing – as relevant for the various product categories, and offline);
  • Prepare frameworks and tools for markets to be able to execute online acquisition strategies, delivering scalable omni-channel growth opportunities which support delivery of customer acquisition, retention, NR and OP metrics;
  • Ensure cohesive brand voice and campaign messaging across platforms and campaigns;
  • Develop a strategic digital proposition for consumer retention through the consumer journey (trial, loyalty, subscription, connectivity, lifecycle engagement);
  • Develop cross-platform loyalty & CRM framework & playbook;
  • Develop global lifecycle programs;
  • Develop cross-platform consumer care framework and playbook;
  • Identify the latest trends and technologies across multi-categories, and identify opportunities to leverage.

Skills & experience

  • At least 8 years’ experience of shaping CX strategy by taking a consumer-centric approach to developing consumer journeys and defining the key marketing programs to drive conversion and business results;
  • Experience of leading a digital strategy, with experience in optimizing shopper and brand experiences through front-end platforms;
  • Demonstrated experience and success in digital marketing, CRM Management and lead management;
  • Demonstrated experience in managing social media; online content creation leveraging offline events; curating and amplifying UGC
  • Knowledge of different types of media channels;
  • Ability to understand legal restrictions & operate within boundaries, whilst demonstrating ability to think outside the box;
  • Excellent communication, influencing and stakeholder management skills. Important to demonstrate an ability to build relationships with both internal & external stakeholders;
  • People and agency management experience;
  • Demonstrated experience in measuring and improving the ROI of marketing investments; budget management;
  • Previous experience within or demonstrable knowledge of working in an FMCG or tech environment in marketing, digital or media department;
  • Strong analytical skills and data-driven thinking;
  • Critical thinker and problem-solving skills;
  • Experience in agile product development;
  • Ability to demonstrate knowledge and presence in cross-functional meetings;
  • Excellent presentation skills and knowledge on how to prepare content to a high standard;
  • Ability to work independently to tight timelines and deliver under pressure;
  • Hands-on attitude with a strong cross-functional team-player mentality.

What we offer

Imperial Brands offers a competitive package of salary, bonus scheme, pension and 25 days holiday (with an additional 4 days on top to cover the Christmas period and bank holidays).

Next steps

Interested applicants should apply with their current CV highlighting their suitability for the role. 

Jetzt bewerben

Keine passende Stelle gefunden? Dann bewerben Sie sich initiativ mit einer E-Mail an career@reemtsma.de bei uns!