Als global agierendes Unternehmen ist Reemtsma stets auf der Suche nach talentierten Nachwuchs-, Fach- und Führungskräften. Wir sind stolz darauf, bereits mehrfach als Top-Arbeitgeber ausgezeichnet worden zu sein. Suchen Sie eine neue Herausforderung?

Reemtsma bietet eine Vielzahl spannender Karrieremöglichkeiten. Vom Einsteiger bis zum Aufsteiger, bei uns finden Sie den passenden Job und viele Möglichkeiten, sich beruflich weiterzuentwickeln.

Werfen Sie einen Blick in unsere aktuellen Stellenausschreibungen.



Es wurden keine Jobs gefunden
Ausbildung Industriemechaniker (m/w/d) Human Resource Langenhagen, Deutschland
Ausbildung Mechatroniker (m/w/d) Human Resource Langenhagen, Deutschland
Bachelor of Science in Business Informatics Human Resource Hamburg, Deutschland
Bachelor of Science in International Management Human Resource Hamburg, Deutschland
Bachelor of Science in Logistics Management Human Resource Hamburg, Deutschland
Customer Service Officer Belux Sales Mechelen, Belgien
Customer Services Executive 121 Winterstoke Road (UKI Cluster), Großbritannien
Duales Studium Bachelor of Engineering Produktionstechnik Human Resource Langenhagen, Deutschland
Field Sales & Key Accounts Sales Manager, Europe 121 Winterstoke Road (Head Office), Großbritannien
Field Sales Executive - Glasgow Sales Außendienst, Großbritannien
In-Store Development Manager 121 Winterstoke Road (Head Office), Großbritannien
Industriekaufmann/-frau Human Resource Hamburg, Deutschland
Junior HR Business Partner Cluster DACH & Nordics (m/w/d) Human Resource Hamburg, Deutschland
Logistics Network Performance Manager Planning & Supply Hamburg, Deutschland
Logistics Officer Benelux Planning & Supply Oosterhout, Niederlande
MBA Graduate in Corporate Affairs 121 Winterstoke Road (Head Office), Großbritannien
Pricing, Excise and Forecasting Manager BeNeLux Einsicht & Marktanalyse Oosterhout, Niederlande
Regional Account Manager Sales Außendienst, Niederlande
Regional Account Manager Sales Niederlande
Retail Development Representative - County Down 121 Winterstoke Road (UKI Cluster), Großbritannien
Retail Development Representative - Dumfries and Galloway Sales Schottland, Großbritannien
Retail Development Representative - Inverness & Highlands UK, Großbritannien
Sales Analyst Planning & Supply Hamburg, Deutschland
Senior Treasury Analyst - Front Office Finance 121 Winterstoke Road (Head Office), Großbritannien
Tactical Business Development Rep - London Außendienst, Großbritannien
Tactical Retail Development Representative - Northern Ireland 121 Winterstoke Road (Field), Großbritannien
TEST REQUIREMENT FR - DO NOT APPLY Betriebstransformation Frankreich
Trade Innovation & Effectiveness Manager, Europe 121 Winterstoke Road (Head Office), Großbritannien
zur Stellensuche

Customer Services Executive

Bewerbungsschluss: 27.09.2020

Standort: 121 Winterstoke Road (UKI Cluster), Großbritannien

About us

Imperial Tobacco UK (ITUK) is one of the largest Fast Moving Consumer Goods (FMCG) companies in the United Kingdom.  Our mission is to create something better for the world’s smokers, whether that’s via a tobacco portfolio that offers consumers comprehensive brand choice or through our best-selling e-vapour brand, blu. ITUK is part of Imperial Brands PLC, a dynamic FTSE30 FMCG company, and is a certified Top Employer 2018.  For you, that represents an amazing opportunity - this is a place where ambitious, smart and independent people can really make an impact.

The role

Consumer Services Executive
12 month FTC
Competitive Salary + Benefits


Here at Imperial Brands we have an exciting opportunity for someone to join our Consumer Services team on a fixed term basis for 12 months. This is a customer facing role where you be an expert point of contact for consumers and internal and external customers, providing product support and resolutions to complaints and enquiries. You will also be providing reporting and data to stakeholders within the business and supporting in the identification of issues. 

This role would suit someone from a customer services background, ideally in a high volume call centre environment where you are dealing with a wide range of customer queries.

Key accountabilities

  • Ensure excellent level of service provided to consumers and internal and external customers
  • Take complete ownership of providing support to consumers contacting us with complaints and feedback regarding their Imperial Brands products from notification to resolution
  • Ensure all complaints are resolved within target KPIs as set by Sales and Marketing Support Manager
  • Support brand team with consumer initiatives and requests for information as required
  • Authorise and process consumer compensation requests to limit £250. Requests above this amount to be authorised by Sales and Marketing Support manager/Legal
  • Ensure all feedback received from customers is captured onto CRM system
  • Liaise with Legal team to ensure all responses are compliant
  • Provide mailroom with list of replacement products to be sent daily, supporting send out as required
  • In conjunction with Mailroom, manage stock of replacement product ensuring levels are maintained and accurate records are kept regarding stock holding
  • Escalate complaints where appropriate triggers are met, i.e multiple faults, media/press involvement, legal issues and co-ordinate response to business and consumers and customers
  • Identify and log unlicensed products and liaise with Anti Illicit Trade team as required
  • Provide regular reports and summaries to market teams, quality team and factories.

Skills & experience

  • Experience working in a call centre/customer service environment
  • Demonstrated ability to quickly build relationships with customers and solve issues in a timely and effective manner
  • Must be able to work under pressure to tight deadlines and prioritise a high volume workload
  • Strong organisational and administrative skills
  • Ability to act on own initiative, within defined standard processes and take responsibility for decision making

What we offer

Imperial Tobacco offers a competitive package of salary, bonus scheme, pension and 25 days holiday (with an additional 4 days on top to cover the Christmas period and bank holidays).

Next steps

Interested applicants should apply with their CV highlighting their suitability for the role. 

Jetzt bewerben

Keine passende Stelle gefunden? Dann bewerben Sie sich initiativ mit einer E-Mail an career@reemtsma.de bei uns!