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Consumer Centre Research Co-ordinator

Bewerbungsschluss: 04.02.2023

Standort: Großbritannien

About us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by over 27,500 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo. Our agility and entrepreneurial spirit, alongside award winning development programmes, enable innovation and success while creating exciting and rewarding career choices.

As we move forward, our customers will be at the heart of what we do, evolving to needs and expectations and committing to a more meaningful contribution to harm reduction by building a successful NGP business. Integral to our long-term success is our sustainability strategy, behaving responsibly and supporting our ambitions, all underpinned by high governance.

Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

The Role

The role of Consumer Centre Research Co-ordinator will report to the Senior Research Manager and support the Sensory and Consumer Science Team in the day-to-day organisation and execution of research studies intended to aid the development of Next Generation Products (NGP) required for the company`s ambitious innovation programme and growth plans.

Consumer understanding from Technical and Emotional Insight perspective is a key part of Next Generation Product development. It brings consumer technical insights out of qualitative, quantitative and sensory consumer research to drive the delivery of outstanding innovations and preferred products in the marketplace.

The Consumer Centre Research Co-ordinator will take responsibility for the effective planning and execution of daily activities and research studies in the Liverpool based Consumer Research Centre. The candidate will work together with the Sensory and Consumer Science team and Senior Research Manager to implement centre schedules for research including the effective recruitment and scheduling of participants, acting as a key point of contact between the research team and the external agencies responsible for recruiting participants into the centre.

Additional Information

  • To have impact on the innovation programme, the Consumer Centre Research Co-ordinator needs to demonstrate expertise in planning and coordination of test schedules.
  • The role requires the centre co-ordinator to liaise with research teams to understand all forthcoming study requirements and provide effective briefs to agencies to ensure participants are recruited in a timely and proactive way.
  • Once participants arrive on site the co-ordinator’s role is to manage their check in and briefing on arrival – including effective explanation of health and safety and fire procedures.

Principal Accountabilities

  • Co-ordinating and managing all centre activity
  • Work together with the Sensory and Consumer Science team and other multi-disciplinary project teams to understand research requirements and ensure the right participants are recruited to take part in research.
  • Effective scheduling and organisation of research studies.
  • Thorough understanding of all research requirements.

Specifically:

  • Key point of contact and conduit between research teams and external agency.
  • Develop briefing documents to provide the agency with relevant information.
  • Proactive and effective management of centre schedules
  • Awareness and understanding of centre standard operating procedures.
  • Excellent interpersonal skills to greet, interact and manage participants during their visit to site.
  • Support in the creation and collation of key documentation associated with research studies.
  • Manage centre efficiencies with effective scheduling and forward planning.
  • In depth knowledge of Consumer centre systems including all audio and visual equipment.
  • Sample preparation support where required
  • Assisting the research team during routine research studies (briefing participants, preparing documents, transferring data).
  • Facilitation support during consumer immersion sessions
  • Explanation of requirements to participants ahead of research studies.
  • Organising of materials, catering, incentives, office supplies as needed.

Key Relationships

Internal (excluding direct team and manager)

  • Head of Global sensory and Consumer Science
  • Senior Research Managers in Global sensory and Consumer Science team
  • Team members of R&D functions (Formulation, Design and electrical and mechanical engineering)
  • Regulatory, legal and compliance functions

External

  • Supporting recruitment agencies
  • AV equipment providers

Education, Qualifications, Skills and Experience

Essential

  • BSc or equivalent in human sciences (e.g., psychology, social science, food science, marketing).
  • A minimum 1-year experience in a consumer research or customer facing role.
  • Project planning and management skills
  • Ability to work independently and as part of a team, always with a strong bias for action.
  • Experience of interaction with third party service providers

Desirable

  • Prior experience supporting research studies and preparing associated documentation
  • A keen interest in research techniques
  • Data analysis skills

What we offer

Imperial Brands offer a competitive package of salary, bonus scheme, pension and 25 days holiday (with an additional 4 days on top to cover the Christmas period and bank holidays) and hybrid work.

Next steps

Interested applicants should apply with their CV highlighting their suitability for the role.

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